Course overview
Administer Microsoft 365 in the AI era. This Express course helps tenant administrators prepare, govern, secure, monitor, and operate Microsoft 365 Copilot, AI services, and agents using the Microsoft 365 admin center, Microsoft Entra, Purview, Defender XDR, Intune, and emerging agent governance concepts.
A hybrid Microsoft 365 administration and AI services administration course for tenant admins responsible for Copilot readiness, licensing, identity, data readiness, Purview, security posture, Intune and client readiness, agent inventory, governance, and operational runbooks.
Who this is for
Microsoft 365 administrators, tenant administrators, identity administrators, compliance administrators, security administrators, endpoint administrators, and AI service administrators.
Prerequisites
Microsoft 365 administration experience recommended. Familiarity with Entra, groups, roles, licenses, Purview, Defender, and Intune helpful.
Recommended prior course or experience: MS-102 background or Microsoft 365 admin experience. AI Briefings / Skill Sprints can provide end-user Copilot context.
Course outline
Microsoft 365 AI administration landscape
AI-era administrator role and operating model
Admin surfaces: M365 admin center, Entra, Purview
Copilot, Copilot Studio, and Microsoft 365 agents
Readiness, governance, monitoring, and support
Tenant management for AI readiness
Tenant settings, domains, and service health
Message center and AI rollout tracking
Adoption and usage monitoring
Backup, resilience, and content recovery
Users, groups, licenses, and roles
User and external user management
Microsoft 365 groups and security groups
Copilot and AI service licensing strategy
Admin roles and delegated administration
Microsoft Entra identity and access
Identity synchronization and hybrid readiness
Authentication, MFA, and Conditional Access
Identity protection and access governance
PIM, access reviews, and least privilege
Microsoft 365 Copilot readiness and administration
Technical readiness across identity and data
Licensing, rollout waves, and pilot groups
Copilot admin settings and service controls
Copilot operations plan and support model
Data readiness and Microsoft Purview
Why AI amplifies data access and quality
Sensitive info types, retention, and DLP
Oversharing, data lifecycle, and audit
Copilot and agent data exposure checks
Security posture and Defender XDR visibility
Secure Score and exposure management
Defender XDR incidents from an admin view
Defender for Office, Endpoint, and Cloud Apps
When to hand off to SOC teams
Endpoint and app readiness with Intune
Microsoft 365 Apps readiness and channels
Device compliance and app deployment
Copilot on managed and unmanaged endpoints
Support and troubleshooting readiness
AI agent inventory and governance
Agent discovery, ownership, and lifecycle
Identity and data access governance
Review, approval, and retirement processes
Coordination with Agent Builder and security
Operational runbooks and support
Service health, change management, escalation
Usage reporting and adoption feedback
Governance review cadence and reporting
Capstone AI admin readiness plan
