ITIL Plan, Implement and Control

ITIL Plan, Implement and Control Learn how to adopt and adapt the key practices for successful service transition and maintaining asset and configuration controls. _ This course is provided by Deep Creek Center, an Accredited Training Organization (ATO) of PeopleCert. Organizations are under tremendous pressure to be adaptive and make changes quickly to maintain competitiveness and respond to threats and vulnerabilities. At the same time, they are expected to offer highly reliable and available digital services to support business capabilities. _ Learn how to build and improve your change practices in this intensive course. This 3-day course covers in detail the key concepts, principles, value, and challenges of five ITIL® (Version 5) management practices. • Change Enablement • Deployment Management • Release Management • IT Asset Management • Service Configuration Management _ This course is intended to provide candidates with best practice guidance at both strategic and operational levels in order to maximize value from each practice. Participants will explore the key principles and practices of ITIL (Version 5) in the context of planning, implementing and supporting changes. _ They will learn how to - Integrate ITIL practices into customer value streams - Leverage the necessary underpinning processes - Establish the knowledge, skills, and experience needs for different job roles - Ensure effective information flow and the use of underpinning tools and technologies - Ensure proper integration of suppliers and partners - Establish their existing practice maturity and establish a roadmap for improving your organization’s practices

1. Change Enablement The key concepts of the practice The processes of the practice The roles and competences of the practice How information and technology support and enable the practice The role of partners and suppliers in the practice The recommendations for the practice success 2. Deployment Management The key concepts of the practice The processes of the practice The roles and competences of the practice How information and technology support and enable the practice The role of partners and suppliers in the practice How the ITIL capability model can be used to develop the practice The recommendations for the practice success 3. Release Management The key concepts of the practice The processes of the practice The roles and competences of the practice How information and technology support and enable the practice The role of partners and suppliers in the practice How the ITIL capability model can be used to develop the practice The recommendations for the practice success 4. IT Asset Management The key concepts of the practice The processes of the practice The roles and competences of the practice The processes of the practice The roles and competences of the practice How information and technology support and enable the practice The role of partners and suppliers in the practice How the ITIL capability model can be used to develop the practice The recommendations for practice success 5. Service Configuration Management The key concepts of the practice The processes of the practice The roles and competences of the practice How information and technology support and enable the practice The role of partners and suppliers in the practice How the ITIL capability model can be used to develop the practice The recommendations for the practice success