Outlook Intermediate

Overview Every day, millions of email messages are exchanged among people within and between organizations. Email has a ubiquitous presence in the lives of many, and it's likely that email technologies will continue to evolve with the changing needs of workplaces. After all, email communication has not been replaced, or its growth slowed, as many predicted with the rise of social media and the widespread adoption of mobile technologies. Many organizations have implemented mail management systems that combine the back-end power of Microsoft® Exchange Server and the front-end intuitive user interface of Microsoft® Office Outlook®. _ In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate mail management tasks, work with calendars and contacts, manage tasks, preserve data with archives and data files, as well as share and delegate access to your Outlook items. In short, you'll work with a wide range of features and options and, in so doing, understand why Outlook is a leading personal management system. _ This course builds upon the foundational knowledge presented in the Microsoft Office Outlook: Part 1 course and will help you customize a communication system well-suited to your work style. _ This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate: Exam MO-400 certification. Course Objectives In this course, you will use Outlook’s advanced features to customize and manage your email communications, including using advanced features to organize emails; managing calendar settings and options; managing contact information; scheduling tasks; and managing Outlook archives and data file settings. _ You will: Insert objects in messages, and modify properties and global options. • Organize, search, and manage messages. • Protect your mailbox and manage its size. • Use rules and Quick Steps to automate message management. • Work with advanced calendar settings. • Import and forward contacts. • Manage activities by assigning tasks to others. • Delegate access to and share Outlook items with others. • Archive and back up Outlook items using data files. Target Student This course is intended for people who have a basic understanding of Microsoft® Office Outlook® and want to know how to use its advanced features to manage their email communications, calendar events, contact information, search functions, and other communication tasks. Prerequisites To ensure your success in this course, you should have end-user skills with any current version of Windows, including being able to open and close applications, navigate basic file structures, and manage files and folders. Additionally, it will benefit you to have basic Outlook skills. You can obtain this level of skills and knowledge by taking: Outlook® Introduction
COURSE OUTLINE Lesson 1: Modifying Message Properties and Customizing Outlook Topic A: Insert Advanced Characters and Objects Topic B: Modify Message Properties Topic C: Add Email Accounts to Outlook Topic D: Customize Outlook Options Lesson 2: Organizing, Searching, and Managing Messages Topic A: Group and Sort Messages Topic B: Filter and Manage Messages Topic C: Search Outlook Items Lesson 3: Managing Your Mailbox Topic A: Manage Junk Email Options Topic B: Manage Your Mailbox Size Lesson 4: Automating Message Management Topic A: Use Automatic Replies Topic B: Use Rules to Organize Messages Topic C: Create and Use Quick Steps Lesson 5: Working with Calendar Settings Topic A: Set Advanced Calendar Options Topic B: Create and Manage Additional Calendars Topic C: Manage Meeting Responses Lesson 6: Managing Contacts Topic A: Import and Export Contacts Topic B: Use Electronic Business Cards Topic C: Forward Contacts Lesson 7: Managing Activities by Using Tasks Topic A: Assign and Manage Tasks Lesson 8: Sharing Outlook Items Topic A: Delegate Access to Outlook Folders Topic B: Share Your Calendar Topic C: Share Your Contacts Lesson 9: Managing Outlook Data Files Topic A: Use Archiving to Manage Mailbox Size Topic B: Work with Outlook Data Files Appendix A: Mapping Course Content to Outlook Associate (Office 365 and Office 2019): Exam MO-400 Appendix B: Configuring Email Message Security Settings Appendix C: Microsoft® Office Outlook® 2019 Common Keyboard Shortcuts