Outlook Introduction

Overview: Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information among employees. As email grows in popularity and use, most organizations have found the need to implement a corporate mail management system such as Microsoft® Office Outlook® to handle the messages and meeting invitations sent among employees. _ In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style. _ This course is the first in a series of two Microsoft® Office Outlook® courses. It will provide you with the basic skills you need to start using Outlook to manage your email communications, contact information, calendar events, tasks, and notes. _ This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate: Exam MO-400 certification. Course Objectives In this course, you will use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; customize message response options; and organize your mail. _ You will: • Navigate Outlook to read and respond to email. • Use the Address Book and format and spell check new messages. • Attach files and insert illustrations to messages. • Customize read and response options. • Use flags, categories, and folders to organize messages. • Create and work with Contacts. • Create appointments and schedule meetings in Calendar. • Create and work with Tasks and Notes. Target Student This course is intended for people who have a basic understanding of Microsoft® Windows® and need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks. Prerequisites To ensure your success, you will need to have end-user skills with any current version of Windows, including being able to start and close applications, navigate basic file structures, and manage files and folders. COURSE OUTLINE Lesson 1: Getting Started with Outlook 2019 Topic A: Navigate the Outlook Interface Topic B: Work with Messages Topic C: Access Outlook Help Lesson 2: Formatting Messages Topic A: Add Message Recipients Topic B: Check Spelling and Grammar Topic C: Format Message Content Lesson 3: Working with Attachments and Illustrations Topic A: Attach Files and Items Topic B: Add Illustrations to Messages Topic C: Manage Automatic Message Content Lesson 4: Customizing Message Options Topic A: Customize Reading Options Topic B: Track Messages Topic C: Recall and Resend Messages Lesson 5: Organizing Messages Topic A: Mark Messages Topic B: Organize Messages Using Folders Lesson 6: Managing Your Contacts Topic A: Create and Edit Contacts Topic B: View and Print Contacts Lesson 7: Working with the Calendar Topic A: View the Calendar Topic B: Create Appointments Topic C: Schedule Meetings Topic D: Print the Calendar Lesson 8: Working with Tasks and Notes Topic A: Create Tasks Topic B: Create Notes Appendix A: Mapping Course Content to Outlook Associate (Office 365 and Office 2019): Exam MO-400 Appendix B: Microsoft® Office Outlook® 2019 Common Keyboard Shortcuts