Course Overview This is a 4-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Description
This is a 4-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Prerequisites
There are no prerequisites for this course.
Course Outline
1: Introducing Windows 11
Overview of Windows 11
Recommendations for typical troubleshooting procedures
Troubleshooting installation and deployment
Introduction to management and troubleshooting tools
2: Administering Windows 11 remotely
Using Windows Admin Center
Using Windows PowerShell
Implementing Remote Management
3: Troubleshooting startup and performing system recovery
Recovering Windows 11
Configuring the Registry
Troubleshooting Windows 11 startup
Implementing and troubleshooting BitLocker
Troubleshooting OS service Issues
4: Troubleshooting devices and device drivers
Overview of hardware troubleshooting
Troubleshooting device drivers
5: Configuring and troubleshooting network connectivity
Configuring network connectivity
Troubleshooting network connectivity
Implementing and troubleshooting name resolution
Implementing and troubleshooting remote access
6: Troubleshooting Group Policy
Overview of Group Policy
Resolve GPO application issues on client devices
7: Configuring and Troubleshooting Security Settings
Implementing network security
Implementing Windows 11 security features
Configuring and troubleshooting user accounts
8: Configuring and Troubleshooting User State
Implementing and troubleshooting user state
Implementing and troubleshooting Folder Redirection
9: Configuring and Troubleshooting Resource Access
Configuring and troubleshooting file access.
Configuring and troubleshooting shared folders.
Implementing and troubleshooting Work Folders.
Managing and troubleshooting printers.
Recovering files.
10: Troubleshooting apps
Troubleshooting desktop apps
Troubleshooting app compatibility
Managing UWP apps
11: Monitoring and Maintaining Windows 11
Monitoring Windows 11
Optimizing Windows 11 performance
Managing Windows 11 updates
