ITIL® 5 Training & Certification
Earn ITIL® 5 Foundation and other certifications with ONLC’s authorized live, instructor-led virtual training. Prepare for the exam and build modern IT servi...
ITIL® Training Classes & ITIL Certification
- ITIL Training Courses, Class Dates & Pricing
- Starting Point & Certification Paths
- Career Options & Salary
- ITIL FAQs
- News & Offers
ITIL isn't just for IT anymore. The new and expanded framework of ITIL 5 addresses service management for today's digital world.
ITIL 5 brings product and service management together in a framework built for today’s AI-driven organizations. It helps teams move faster with more connected, flexible workflows while focusing on delivering end-to-end value, responsible AI use, and better digital experiences.
Advance your digitial service management skills now with authorized ITIL® 5 training from ONLC. Our live, instructor-led courses prepare you for in-demand skills and success—both in the field and to pass ITIL 5 certification exams.
Take your ITIL knowledge to the next level with live, hands-on authorized training led and supported by our online instructor. Our fully interactive classes will prepare you for success. Attend our instructor-led ITIL classes from any ONLC training centers 
or participate from the comfort of your own location with your own equipment.
Jump to ITIL class schedule
ONLC has bundles to help you save. Our ITIL Bundles include the ITIL Foundation 5 course, your choice of Practice Manager stream course (MSF or PIC), plus the exam vouchers for a savings of more than $1,000! Save while you take the first step toward certification today!
ITIL Bundles
Our group training solutions are an efficient and cost-effective way for teams to learn ITIL skills and prep for ITIL certification. Training can be flexible and to target your group's needs. Discover how our group training solutions can streamline training while maximizing results.
Group Training Solutions
ONLC's ITIL Training: What You'll Learn
ITIL 5 gives professionals a shared language and practical understanding of how organizations manage digital products and services—capabilities valued across industries worldwide.
With ONLC's ITIL instructor-led training you will come to:
- Understand the ITIL Service Value System
- Apply guiding principles to modern digital environments
- Recognize how AI and automation impact service management
- Support digital product and service lifecycle management
- Prepare to pass ITIL exam for ITIL certification
Start your journey toward mastering ITIL v5 framework and advancing your career in IT service management today with ONLC's comprehensive ITIL training!
ITIL Learning Path: Where to Start
It is highly recommended candidates attend accredited ITIL training programs, like those offered at ONLC. With the direction and support of an authorized instructor you will prepare for the official ITIL certification exam plus gain a strong understanding of service management principles for the digital world.
New to ITIL?
ITIL® 5 Foundation is the starting point if you're new to ITIL. The Foundation class serves as a prep for the first certification plus gives you a base for all advanced designations.
TIP: ONLC ITIL Bundles to save big!
Already ITIL 4 Foundation Certified?
Those with ITIL 4 Foundation certification can move right to version 5 advanced modules to build role-relevant capability across different levels of responsibility. Next level modules includes ITIL Monitor, Support and Fulfill or ITIL Plan, Implement and Control. Explore ITIL learning path graphic.
Looking for ITIL Group Training?
ONLC has worked with hundreds of organizations to deliver private group training. We can quickly and effectively get your team up on ITIL Foundation (version 4 or 5) and any of the ITIL v5 building courses. Whether you need to upskill or certify a small group or an entire department, we'll tailor training that delivers targeted content, expert instruction, and seamless delivery online or onsite—all within your timeline and budget. Group Training Solutions
Learn ITIL with Live, Instructor-led Training Classes
Looking to attend Foundation plus another ITIL course? Check out our money-saving ITIL 5 Bundles.
Click the title of the classes marked with the green flag (
) to see specific locations and dates of Ready to Run classes. Click the title of the classes marked with the yellow flag (
) to see specific locations and dates of Early Notice classes.
Class Information
| Click Title for Dates & Outlines | Days | Fee |
| ITIL 5 Courses (Exam Voucher included!) | ||
| ITIL 5 Foundation Certification | 3 | $1795 |
| ITIL Monitor, Support and Fulfill | 3 | $1995 |
| ITIL Plan, Implement and Control | 3 | $1995 |
| ITIL 4 Courses (Exam Voucher included!) | ||
| ITIL 4 Foundation Certification | 3 | $1695 |
ITIL 5 CERTIFICATIONS
To help professionals build the skills needed to apply these modern practices, the ITIL certification framework provides a structured learning path. Starting with foundational concepts and progressing to advanced strategic and leadership capabilities, ITIL certifications help individuals and organizations adopt best practices for managing services, delivering value, and supporting digital transformation.
ITIL 5 Foundation Certification
This certification introduces the core concepts, terminology, and practices used by organizations worldwide to manage digital services and deliver business value. You'll gain a good understanding of ITIL principles and how they apply to modern service environments.
Save a Bundle!
Get ITIL 5 Foundation training + Operations (MSF) or Change (PIC) training + two (2) exam vouchers for $1,000 less than retail!
See ITIL Bundles
Prerequisite
None.
Authorized ITIL Foundation Training Course
(click course title for outline & dates)
ITIL 5 Foundation Course with Exam Voucher
Learn the fundamentals of ITIL® 5 Foundation via live, instructor-led training that explains the ITIL framework and how modern organizations manage digital services, including:
- The ITIL Service Value System
- Key service management concepts and terminology
- How digital products and services are managed throughout their lifecycle
- How organizations deliver value through structured service management practices
Completing this training prepares you for the ITIL 5 Foundation certification exam.
ITIL 5 Foundation course outline, class dates and locations
ITIL Authorized Certification Exam
All ITIL exams are available online through PeopleCert .
Next Step
Advanced your ITIL status by earning ITIL 5 Monitor, Support and Fulfill or ITIL 5 Plan, Implement and Control designation.
Pass either of those Practice Manager modules and the Transformation module to automatically receive the ITIL (Version 5) Practice Manager designation.
ITIL 5 Monitor, Support & Fulfill (Operations)
The updated operations track of Monitor, Support and Fulfill (MSF) certification focuses on core operational ITIL practices. It validates skills in managing, monitoring, and supporting digital services, including incident handling, service requests, and problem resolution.
Prerequisite
ITIL Foundation (v4 or v5) certificate
Authorized ITIL 5 Training Course
(click course title for outline & dates)
ITIL 5 Monitor, Support and Fulfill with Exam Voucher
Learn ITIL Monitor, Support and Fulfill with live, instructor-led training that explains:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management, Monitoring & Event Management
This training is the prep for the ITIL 5 Monitor, Support & Fulfill certification exam.
ITIL 5 Monitor, Support and Fulfill course outline, class dates and locations
ITIL Authorized Certification Exam
ITIL exams are available online through PeopleCert .
ITIL 5 Plan, Implement & Control (Change)
The updated change track of Itil Plan, Implement and Control (PIC) focuses on how to adopt and adapt the key practices for successful service transition and maintaining asset and configuration controls.
Prerequisite
ITIL Foundation (v4 or v5) certificate
Authorized ITIL 5 Training Course
(click course title for outline & dates)
ITIL 5 Plan, Implement and Change with Exam Voucher
Learn ITIL Plan, Implement and Change with live, instructor-led training that explains:
- Change Enablement
- Deployment Management
- Release Management
- Service Configuration Management
- IT Asset Management
This training is the prep for the ITIL 5 Plan, Implement and Change certification exam.
ITIL 5 Plan, Implement and Change course outline, class dates and locations
ITIL Authorized Certification Exam
ITIL exams are available online through PeopleCert .
Save on the training you need to prepare for globally-recognized ITIL Certification with an ONLC Bundle. Our bundles provide several advantages to help you advance your professional career, including:
Significant Savings
Less than retail for the training courses, plus with the included exam vouchers you're saving more than $1,000!
Live, Instructor-led Training
Classes are live, online with an authorized ITIL instructor-led who will help you prepare for the authorized ITIL exams and using the ITIL framework in the field.
Exam Vouchers Included!
You'll receive an exam voucher for each ITIL course in the bundle. Use the voucher as your payment for the authorized exam.
Free Class Retake
You can retake an ITIL class 1x for free to reinforce learning (Some restrictions apply).
Choose Your ITIL Bundle*
ITIL OPERATIONS BUNDLE
(MSF)
ITIL 5 FOUNDATION
(3-days, instructor-led course)
ITIL MONITOR, SUPPORT AND FULFILL
(3-days, instructor-led course)
EXAM VOUCHERS (2)
(one for each course)
$3,490
ITIL CHANGE BUNDLE
(PIC)
ITIL 5 FOUNDATION
(3-days, instructor-led course)
ITIL PLAN, IMPLEMENT AND CONTROL
(3-days, instructor-led course)
EXAM VOUCHERS (2)
(one for each course)
$3,490
To Purchase Your ITIL Bundle
Bundles must be purchased first and by phone. ONLC accepts most major credit cards. Order your bundle now with an ONLC Advisor when you call:
1.800.288.8221
(weekdays)
What Our ITIL Students Say
"Instructor presented useful and relatable scenarios. Very effective instructor!"
— Darlene W.
"The instructor was excellent and one of the best I've ever had for a course. Highly recommended!"
— Matthew A.
"Instructor is very knowledgeable - an expert in ITIL. He explained each and every module with examples."
— Bhushan K.
Unlock Career Opportunities with ITIL
Build in-demand skills that can help you improve your day-to-day work, advance your career, and open the door to a wide range of opportunities around the world. ITIL certification can aid with career change or advancement for a variety of roles including:
Job Titles...
Chief Digital Officer |
IT Specialist Change Management |
Experience Manager |
Configuration Manager |
Customer Service Manager |
Process Lead |
Salary Range...
The average annual salary for those with ITIL Foundation Certification is $78,000 - $148,500.
|
Frequently Asked Questions About ITIL
What is ITIL 5?
ITIL® 5 is the latest evolution of the ITIL framework for IT service management. It expands on ITIL 4 by incorporating guidance for AI-enabled environments, automation, digital product management, experience-driven service delivery, and sustainability-focused governance. ITIL 5 modernizes service management practices to align IT operations more closely with business strategy and digital transformation initiatives..
ITIL 4 vs ITIL 5: What are the key difference?
ITIL 5 builds upon ITIL 4 rather than replacing it. The core principles remain the same, but Version 5 introduces:
- Stronger integration of AI and automation governance
- Greater emphasis on experience-driven service management ITIL
- Expanded focus on digital product lifecycle management
- Sustainability considerations in service design and governance
ITIL 4 introduced the Service Value System and modernized the framework structure. ITIL 5 enhances that foundation to reflect today’s digital and AI-driven service environments.
Do I need to retake Foundation if I already hold ITIL 4 certification?
No. If you hold ITIL 4 Foundation, your certification remains a valid prerequisite to move into advanced ITIL 5 modules. You do not need to retake the Foundation training or exam unless you want a review of new content areas.
What are the ITIL 5 Foundation exam details?
- 60-minute exam
- 40 multiple-choice questions
- 65% passing score (26 correct answers)
- Closed book
- Certification valid for three years
Can I just take the ITIL exam?
Yes, you can take the ITIL Foundation exam without attending a course, but taking ITIL training is highly recommended. Training provides in-depth insights into the ITIL framework, better equipping you to understand its concepts. Structured training led by an authorized instructor (what you get with ONLC!) ensures you’re well-prepared for the certification.
How does ITIL certification benefit my career?
ITIL certification benefits your career by enhancing your knowledge of IT service management, improving your ability to manage and optimize IT services, and increasing your value to employers. It also boosts your credentials, making you a more competitive candidate for promotions and higher-paying roles.
Is there a recertification requirement for ITIL 5 certification?
Yes. There is a three-year renewal date once achieving ITIL version 5 certificates. 60 CPD points are needed for renewal
Helpful ITIL Resources
News & Offers
Need Help Choosing the Right ITIL Training?
Get one-on-one guidance tailored to your current skills, career goals, and budget. Advisors are available via chat or toll free weekdays at:
1.800.288.8221
(weekdays)
Note: Business Process classes such as ITIL are focused on process and theory. As such, they typically are not as hands-on intensive as other ONLC computer training classes.
ITIL® is a registered trade mark of PeopleCert, used under permission of PeopleCert. All rights reserved.
* Bundle Terms & Conditions
- All prices are US Dollars.
- Bundles are good on new registrations only and limited to the listed ITIL courses.
- Bundles may not be combined with any other discounts, offers or programs.
- Full payment is required at the time of purchase. Bundles must be purchased by phone.
- Bundles are non-refundable, non-transferable.
- Though ONLC may specify durations and deadlines for training and authorized exams, those deadlines can be supplanted should PeopleCert announce a certification change or retirement. ONLC is not the governing certification body, so cannot alter, delay or grant extensions for such changes. Bundle purchasers are directly responsible to adjust their training and exam schedule should PeopleCert announce a change or retirement. Additionally, retired courses are not applicable for ONLC's free course retake or make-up options.
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